Terms and Conditions
- Product Availability Pen Up strives to ensure that all products listed on the website are available for purchase. However, there may be instances when a product becomes temporarily or permanently unavailable. In such cases, we will notify you and may offer alternatives or a full refund for orders that cannot be fulfilled. We reserve the right to discontinue any product at our discretion without prior notice.
- Pricing and Payments The prices listed on the Pen Up website are in Indian Rupees (INR) and are subject to change. All payments for products must be made through the available payment options, including credit cards, debit cards, and other payment methods accepted by Pen Up. We are not responsible for any fees or charges imposed by your bank or payment provider. By completing a purchase, you agree to pay the total amount, including any applicable taxes and shipping charges.
- Shipping and Delivery Pen Up offers shipping to various locations within India. The delivery time may vary depending on the destination and the product being purchased. We will provide you with an estimated delivery date, but please note that this is an estimate and not a guarantee. If you do not receive your order within the expected time frame, please contact our customer support team for assistance.
- Return and Refund Policy Pen Up offers a return and refund policy for products purchased through our website. If you are not satisfied with your purchase, you may return it within a specified time frame for a full refund or exchange. However, the product must be in its original condition and packaging. Certain items, such as custom or perishable products, may not be eligible for return. Please refer to our detailed return policy on the website for more information.
- Product Descriptions and Accuracy While Pen Up strives to provide accurate and up-to-date product information, we do not guarantee that the descriptions, images, or prices on the website are entirely accurate or free from errors. We reserve the right to correct any inaccuracies or omissions and to update the information without prior notice. If a product you ordered does not match the description, please contact us, and we will resolve the issue.
- Intellectual Property The content, design, and layout of the Pen Up website, including logos, trademarks, and product images, are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any material from the website without prior written permission from Pen Up. Any unauthorized use of our intellectual property is prohibited and may result in legal action. [email protected].
- User-Generated Content Pen Up may allow users to post reviews, comments, or other content on the website. By submitting content, you grant Pen Up a non-exclusive, royalty-free license to use, modify, and display the content as we see fit. You are solely responsible for the content you post, and you agree not to post anything that is illegal, harmful, or infringing on the rights of others. Pen Up reserves the right to remove any content that violates these terms.
- Privacy and Data Protection Your privacy is important to us, and we are committed to protecting your personal data. By using the Pen Up website, you consent to the collection and use of your data in accordance with our Privacy Policy. We take necessary measures to ensure the security of your information and do not share it with third parties without your consent, except as required by law.
- Prohibited Activities When using the Pen Up website, you agree not to engage in any activities that are illegal, fraudulent, or harmful to the website or other users. This includes, but is not limited to, hacking, data scraping, and interfering with the functioning of the website. Pen Up reserves the right to suspend or terminate your access if you violate these terms.
- Limitation of Liability Pen Up is not liable for any damages, losses, or expenses arising from your use of the website or services. This includes indirect, incidental, or consequential damages that may occur due to product defects, delivery delays, or errors in pricing or product descriptions. Our liability is limited to the purchase price of the product or service in question.